ANA, All Nippon Airways
Flight: NH960
Shanghai Pudong (PVG) – Tokyo Narita (NRT)
Aircraft: 767-300
Business Class

This flight was our Plan B.  We hoped to fly directly from Singapore to Tokyo in Singapore Suites but had to settle for a shorter flight in Singapore Suites followed by this ANA flight. Our flight was delayed by three hours so it’s safe to say this was our least favorite flight of the trip.


The seats in ANA’s 767-300 business cabin are in a 2-1-2 configuration.  If we were traveling solo, we would definitely choose the single seat.

ana business class seats boeing 767-300

ana business class seats boeing 767

ana business class review 767

Seats were the standard reclining type typically found in short haul business class.

There was no floor storage for bags.

The flight was pretty full- fellow passengers were almost exclusively Asian businessmen.

Amenities and Service

Blankets and slippers were provided.

As mentioned before, the flight was delayed by several hours.  It boarded late and then sat on the runway for a while before takeoff.  We never found out the reason for the delay but the flight attendants were really apologetic.

Our flight ended up arriving at Tokyo Narita past midnight.  At that time, it was definitely too late to catch an airport limousine bus and probably too late for the train.  Fortunately, ANA had organized buses to shuttle passengers to Tokyo Station and a few other spots. We had to wait 30 minutes for the bus but we were happy to have a transportation option.

Food and Drink

The food was OK.  There is a choice between an international or Japanese meal, with the exact meal changing every month.

Here are some photos (click to enlarge) of the menu and what we ordered.

 all nippon business class menu

ana business class

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all nippon business class

all nippon business class

all nippon business class

all nippon business class

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ana business class reviews shanghai to tokyo

Overall, this was an OK flight in business class.  Our experience was kinda soured by the delay and late arrival but at least ANA provided free transportation to Tokyo.
Index (rest of series):
Brunei, Singapore and Japan: Planning and Booking
United Global First Lounge – Chicago O’Hare
United Global First, ORD – NRT
United Global First Lounge – Tokyo Narita
United Global First, NRT – SIN
Singapore Airlines Economy Class, SIN – BWN
Radisson Hotel Brunei Darussalam (Bandar Seri Begawan, Brunei)
Things to do in Bandar Seri Begawan, Brunei
Royal Brunei Airlines Sky Lounge – Brunei International Airport
Singapore Airlines Business Class, BWN – SIN
Eating Like a Local in Singapore
Pan Pacific Serviced Suites Beach Road, Singapore
Thaipusam in Singapore: Piercings and Hooks and Skewers, Oh My!
Singapore Airlines The Private Room…You Weren’t Very Private
Singapore Airlines Suites, SIN – PVG…Slumber Party In The Sky
Air China Business Class Lounge – Shanghai Pudong
ANA, All Nippon Airways – Business Class, PVG -NRT (this post)
Hey Hey It’s The Snow Monkeys
Jinpyokaku Ryokan (Kambayashi Onsen, Japan)
Cathay Pacific First and Business Class Lounge – Tokyo Narita
Japan Airlines (JAL) First Class Lounge – Tokyo Narita
American Airlines AAdmirals Club Lounge – Tokyo Narita
American Airlines First Class, NRT – ORD


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